This Privacy Policy (“Policy”) explains how your information is collected, used and disclosed by Nanda Creations Limited (“we”/ “us” / “our”). This Policy applies where we are acting as a Data Controller, where we determine the purposes and means of the processing of that personal data, for example with respect to the personal data of our website visitors, service users, clients, partners etc.
About This Privacy Policy
This policy sets out how we will collect, store and process the information that you provide to us, information we collect as a result of our interaction, the information we collect about you from other sources, or information we service about you by using the information we hold.
The General Data Protection Regulation (GDPR) describes how organisations must collect, handle, process, and store personal information. These rules apply regardless of whether data is stored electronically, on paper or on other materials. To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully. GDPR is underpinned by eight important principles. These say that personal data must:
• Be processed fairly and lawfully; • Be obtained only for specific, lawful purposes; • Be adequate, relevant, and not excessive; • Be accurate and kept up to date; • Not be held for any longer than is necessary; • Processed in accordance with the rights of the data subjects; • Be protected in appropriate ways; • Not be transferred outside the UK, unless that country or territory also ensures an adequate level of protection.
We take these responsibilities seriously; this document describes our approach to data protection. This policy helps to protect us from data security risks, including:
• Breaches of confidentiality. For instance, information being given out inappropriately; • Failing to offer choice. For instance, all individuals should be free to choose how the company uses data relating to them; • Reputational damage. For instance, the company could suffer if hackers successfully gained access to sensitive data; • Any other risks inherent in the collection, storage, or processing of your data.
Who this privacy policy applies to
This policy relates to data subjects of Nanda Creations Limited including clients, customers, suppliers, partners, employees, and all other individuals. Processing of your data is required in order to offer you our products and services and to run our company. It applies to all data that the company holds relating to identifiable individuals, even if that information technically falls outside of the GDPR. This can include: • Names of Individuals • Contact details • Postal addresses • Email Addresses • Telephone numbers • And other information as required
What this policy applies to
This section describes the lawful basis for processing your data and applies to the information about yourself that you choose to provide us with or that you allow us to collect. This includes: • The Information you provide when you contact us • When you contact us in order to discuss using our services • Information we collect about how you use the website • Information relating to services we offer to you and other transactions including financial and other personal information required to complete these transactions • Information that is given and stored as part of our ongoing relationship • Information we collect as a result of our interaction, • The information we collect about you from other sources, or • Information we serve about you by using the information we hold.
We do not routinely collect or process sensitive data about you. However, where this is the case we will ensure we take appropriate precautions to protect your data.
What for?
We collect information to provide, maintain, and improve our products and services. The data we collect can help us in simple ways, such as to communicate an issue with your order or to assist you with completing your account as part of our customer service, as well as more complex ways, such as helping us identify any difficulties when using our website, or helping us determine which new products our customers would like to buy from us.
Having your personal information allows us to do many things. We can accept your order, process your payment and deliver your purchases.
When you subscribe to our mailing list, you allow us to keep in touch with you so we can inform you of any developments we think would interest you, such as new products, services, promotions and special offers. We will at times monitor and record communications between you and our Customer Success Team (including telephone conversations and emails) for quality assurance and compliance purposes. We also store personally identifiable information to ensure a fair use policy, for example to monitor one-time use discount codes.
We collect data on purchases made with us for marketing purposes, such as market analysis, customer segmentation, and conducting research on statistical and testing information. We use this data to provide custom content that you are likely to find more interesting.
Through data collection, we can better understand your needs and preferences, so we can improve and serve you more effectively.
We will also send any relevant details to authorities and any other organisation that requires them by law.
What will happen if I contact you?
If you contact us, we will use your data to send you the information that you have requested and updates, and other information that we think you will be interested in. This may include a range of related products and services.
What data will be stored?
We will store your personal details in order to provide our services and run our company. This includes your contact details, company information, and in some cases financial information.
When you place an order with us, we collect and store personal information which allows us to process your purchase. This includes your name and address to identify you as a customer and deliver the item to you. We collect and store your email and telephone number to send you notifications on the status of your order, including any issues or delays with delivery, and we collect and store payment information to allow us to process your payment.
We store information about the devices and brwsers you use to access our platform, such as your device type, operating system, and browser version.
We also retain your artwork to allow you to easily and quickly reorder items.
What data will be shared?
Please note that we do not share your data with third parties for purposes other than fulfilling our obligations to you, operating and developing our company, and protecting our interests. We only share relevant data that is necessary for providing the products and services we offer.
Your data privacy is important to us and we have outlined our approach to sharing data with third parties in the following situations:
Third-party integrations: In order to enhance our platform's functionality and provide you with additional features or services, we may share limited data with third-party services integrated into our platform. These services may include social media platforms, analytics tools, or payment processors. The shared data is limited to what is necessary for providing those specific features or services.
Service providers: We may engage third-party service providers to perform certain services on our behalf, such as hosting providers, customer support providers, or email delivery services. These service providers are contractually bound to maintain the confidentiality of your data and use it solely for the purpose of providing the requested services.
Business transitions: In the event of a reorganisation, restructuring, merger, acquisition, sale, or transfer of assets, or when changing service suppliers, we may transfer your personal information to third parties involved in the transaction. However, any receiving party must agree to handle your personal information in a manner consistent with our Privacy Policy.
Legal obligations: We may disclose your data in response to a lawful request from a government authority, law enforcement agency, regulatory body, or as required to comply with a court order, subpoena, or other legal process.
Where this is the case, we will ensure your data is kept secure and appropriate controls, agreements, risk assessments have been completed.
In order to comply with the GDPR, we want to inform you about the transfer of your information to third parties outside the European Union and Switzerland.
This transfer will only occur if these recipients have agreed to abide by the standard contractual clauses for the transfer of personal data as set forth in the EU Commission Decision of 5 February 2010 (2010/87/EC). This requirement applies specifically to countries that do not provide an adequate level of personal data protection. We prioritise the security and protection of your personal data and ensure that appropriate safeguards are in place when transferring your information to such third parties.
How long?
We retain your personal data only for as long as necessary to fulfill the purposes for which they were collected or as required by law. The length of the retention period varies according to the purpose for the data processing. For more information please refer to our Data Retention Policy.
Who can access my data?
We will never sell, share or otherwise distribute your data to any other third party other than as described here. Access to your data is carefully controlled.
How is my data kept secure?
We will store your data on secure servers. We use industry standard security protocols/technology to secure your data.
We may use your personal data to send you targeted emails based on your website activity, such as page visits. These emails could include product or service information you may find interesting. You can opt-out at any time by clicking the unsubscribe link in the email or contacting us.
We may occasionally inform our customers on important business changes or seasonal operating hours that could affect them based on legitimate interest
Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
As well as your ability to accept or reject cookies, we also require your permission to store cookies on your machine, which is why when you visit our site, you are presented with the ability to accept our terms of use, including the storage of cookies on your machine.
Nanda Creations Limited Cookie Policy To give you the best, most personalised online experience we use cookies. You can view the cookies used by us listed below.
We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages. You can at any time change or withdraw your consent from the Cookie Declaration on our website. Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Please state your consent ID and date when you contact us regarding your consent.
Necessary cookies: Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. Preference cookies: Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. Functional cookies: Functional cookies are used to enhance the performance and user-friendliness of a website. Statistic cookies: Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. Marketing cookies: Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. Unclassified cookies: Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies. The Cookies We Set Account related cookies If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out; however, in some cases they may remain afterwards to remember your site preferences when logged out.
Login related cookies We use cookies when you are logged in so that we can remember that you are logged in. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
Your data will be collected, stored and processed securely, where we transfer your data internationally, we will ensure we take appropriate precautions to protect this data. Your data will normally be stored for up to 7 years in order to meet our legal obligations and protect our interests.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us. If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.
We may be legally obliged to disclose your personal information without your knowledge to the extent that we are required to do so by law; in connection with any ongoing or prospective legal proceedings; in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Our obligations We are a Data Controller. In relation to the information that you provide to us, we are legally responsible for how that information is handled. We will comply with the GDPR in the way we use and share your personal data.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We aim to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Third Parties We may have to share your personal data with selected third parties in order to meet our obligations to you and for the purposes described in this document:
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
How your information will be used We will only use your personal data for the purposes for which we collected it and as you would reasonably expect your data to be processed and only where there is a lawful basis for such processing, for example:
Purpose/Activity To register you as a new customer
Type of Data a. Identity b. Contact Lawful Basis For Processing a. Performance of a contract with you b. Consent Purpose/Activity To process and deliver the products and services you request including digital signages, and to manage payments, fees and charges. Type of Data a. Identity b. Contact c. Financial d. Transaction e. Marketing and Communications Lawful Basis For Processing a. Performance of a contract with you b. Necessary for our legitimate interests to recover debts owed to us c. Consent Purpose/Activity To manage our ongoing relationship with you which will include notifying you about changes to our terms, services or privacy policy, to maintain our records
Type of Data a. Identity b. Contact c. Profile d. Marketing and Communications Lawful Basis For Processing a. Performance of a contract with you b. Necessary to comply with a legal obligation c. Necessary for our legitimate interests to keep our records updated and to study how customers use our services d. Consent Purpose/Activity To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
Type of Data a. Identity b. Contact c. Technical Lawful Basis For Processing a. Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise b. Necessary to comply with a legal obligation c. Consent Purpose/Activity To use data analytics to improve our website, services, marketing, customer relationships and experiences Type of Data a. Technical b. Usage Lawful Basis For Processing a. Necessary for our legitimate interests to define types of customers for our services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy b. Consent
Purpose/Activity To make suggestions and recommendations to you about services that may be of interest to you
Type of Data a. Identity b. Contact c. Technical d. Usage e. Profile Lawful Basis For Processing a. Necessary for our legitimate interests to develop our services and grow our business b. Consent We may collect and process information about you, including your name, address, date of birth, address, contact details (including email address and mobile phone number) IP address, your device type, operating system, and browser version. We may take personal information from a range of sources.
We will use your data for the purpose it was collected and where we have your consent or an appropriate lawful basis may use your personal information to provide you with marketing information about services, promotions and offers that may be of interest to you. This document explains how you can change whether to receive this information. Please note that, even if you choose not to receive this information, we may still use your personal information to provide you with important services communications, including communications in relation to any services we provide to you.
You will only receive marketing communications from us if you have: • Requested information from us • If you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications • You have not opted out of receiving marketing • Where we have an appropriate lawful basis
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
How to change your preferences We operate in line with the GDPR data protection guidelines. We respect your rights and will respond to any request for access to personal information and requests to delete, rectify, transfer, data and to stop processing. We will also advise you on how to complain to the relevant authorities. Where possible any requests or objections should be made in writing to the Data Controller, or you can visit our website, call, or email us to contact us to exercise your rights, make a complaint, or change your preferences at any time.
Opting out at a later date Where you give your consent for us to process your data, for example when you agree to us sending you marketing information or where you agree to us processing financial data, you can contact us to amend or withdraw your consent at any time. You can also choose to object to processing and request deletion of your data. We respect all user rights as defined in GDPR. If you have any comments or wish to complain please contact us.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
To prevent any details being seen by unauthorised persons, your transactions are protected throughout the payment process. We use a 128 bit SSL encryption to encrypt the information before it is sent to the payments processor.
Where required under GDPR will report any breaches or potential breaches to the appropriate authorities within 24 hours and to anyone affected by a breach within 72 hours. If you have any queries or concerns about your data usage, please contact us.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
How long? We retain your personal data only for as long as necessary to fulfill the purposes for which they were collected or as required by law. The length of the retention period varies according to the purpose for the data processing. For more information please refer to our Data Retention Policy.
Who can access my data? We will never sell, share or otherwise distribute your data to any other third party other than as described here. Access to your data is carefully controlled.
How is my data kept secure? We will store your data on secure servers. We use industry standard security protocols/technology to secure your data.
